Privacy policy
Last updated: 10 November 2026
What's Next Ltd ("we", "us") provides property inspections, maintenance and property consulting in Auckland and North Waikato. This policy explains what personal information we collect, why, and how we look after it, in line with the Privacy Act 2020.
What we collect
- Contact details – your name, phone number and email address when you call, email, message us, or fill in an enquiry form (including forms on Facebook and Instagram).
- Property details – the address of the property, access arrangements, and information about the property you or your agent give us.
- Inspection records – notes, photos and thermal images taken during an inspection, and the report we prepare.
- Billing details – what you need for invoicing and payment. We do not store card numbers.
- Website use – our website uses Google Analytics and cookies to show us, in general terms, how visitors use the site. This does not identify you by name.
Why we collect it
- To answer your enquiry, quote, book and carry out an inspection or job.
- To prepare and send your report, invoice you and follow up on the work.
- To meet our legal, insurance and record-keeping obligations.
- To improve our website and services. We will only send you marketing if you have agreed to it, and you can opt out at any time.
Who we share it with
We do not sell your personal information. We only share it:
- with the person who commissioned the report (for example, if your agent or lawyer books on your behalf, or you ask us to send the report to them);
- with service providers who help us run the business, such as our email, file storage, website, accounting and inspection-app providers, some of which store information outside New Zealand;
- with Meta (Facebook and Instagram) when you send us an enquiry through their forms or messaging, under Meta's own privacy policy;
- where the law requires it.
How we store and protect it
Information is stored in secure, password-protected business systems. Only people who need it for the work can access it. We keep inspection records for as long as we need them for legal, insurance and business purposes, then delete them securely.
Your rights
You can ask to see the personal information we hold about you and ask us to correct it. Contact us using the details below and we will respond within 20 working days.
If you are not happy with how we have handled your information, please talk to us first. You can also complain to the Office of the Privacy Commissioner at privacy.org.nz.
Contact us
What's Next Ltd, Papakura, Auckland
Email: info@whatisnextltd.co.nz
Phone: 027 202 4496